Our return policy lasts 30 days. You can return items within 30 days from the date your order was placed.
Not every item can be returned. To be eligible, the item must be returned in the same condition you received it — unworn or unused, and in its original packaging.
Please include your receipt or proof of purchase. Items purchased at full price are eligible for return. Items bought on sale or during a promotion cannot be returned.
To start a return, simply email us at info@oriems.fit.
Once we approve your return, we will send you a Return Code Number along with clear instructions. It is important that you use the Return Code Number we provide. This allows our warehouse (or any 3PL partner in our network) to correctly identify and process your parcel when it arrives. Packages sent without the official Return Code Number may not be received and will be treated as not returned. Because our 3PL warehouses process thousands of parcels at a time for multiple different partners, we will likely never be able to locate or process your item without this code.
Please note: The cost of returning the product to us is covered by the customer. We cover the cost of sending out any approved replacements.
After we receive the item, we will inspect it to confirm whether it is eligible for return or warranty:
- If the item is eligible for warranty, we will process your replacement and cover all postage costs for sending the new product to you.
- If the item is eligible for return, we will process your refund according to our refund policy.
Items Not Eligible for Return or Warranty
We are unable to accept returns or process refunds for items that have been:
- Opened or used
- Damaged, destroyed, or altered by the customer
- Returned without the original packaging
Warranty does not cover damage caused by misuse, accidents, or products that are not genuine Oriems.Fit products.
If you purchased the product from a store or another seller, please contact them directly to arrange the return.
We support all warranty inquiries for genuine Oriems.Fit products, whether purchased directly from us or through any of our authorised retailers or distributors.
For returns, we only accept return inquiries for products purchased directly from us — either from our website or our own locations.
If you purchased an Oriems.Fit product from one of our retailers or distributors, please contact them directly to arrange the return. They will then work with us on your behalf.
We are unable to assist with products sold by other sellers or brands.
If you have any questions about returns, feel free to contact us at info@oriems.fit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oriems.fit.
Memberships & Subscription Cancellation
Memberships and subscription plans are digital services, not physical products, and are therefore not subject to the standard return policy.
Customers are responsible for managing, pausing, downgrading, or cancelling their own memberships through their account dashboard.
Memberships do not cancel automatically, and unused time does not qualify for a refund.
To avoid future charges, memberships must be cancelled before the next billing date.
If a membership is not cancelled before the billing date, the charge for that period remains valid and non-refundable, to the maximum extent permitted by law.
For assistance accessing your account or managing your membership click here to log in to your account dashboard, or please contact us at info@oriems.fit for more instructions.